Working with Osher Digital
How engagements run, from first call to go-live
How an engagement works, start to finish
The six stages every Osher Digital project moves through, from process audit to ongoing support.
What is a process audit?
The fixed-scope first step of most engagements — what it covers and what you get.
What we need from you to get started
Access, people and information that keep a project moving from day one.
How we communicate during a project
Who you'll deal with, how often you'll hear from us, and how decisions get made.
Project timelines and what affects them
How long automation projects take, and the things that speed them up or slow them down.
Scope changes and change requests
What happens when the project needs to grow or change mid-flight.
Who owns the deliverables and IP?
You do — the workflows, automations and documentation built for you are yours.
Who does the work? (Australian-based team)
Our delivery team operates entirely from Australia — no offshore resources without your approval.