Automated processes need looking after the same way any operational system does. Our support and maintenance arrangements cover:
What a plan includes
- Monitoring — keeping an eye on workflow health so failures are caught before your team notices them
- Maintenance — updating workflows when the platforms they connect to change
- Fixes — resolving issues outside the warranty window
- Improvements — small enhancements and tuning as your processes evolve
- Training — keeping your team confident in running and extending the system
How it's structured
Support is typically delivered as a retainer — you pay upfront for a block of hours, drawn down as work is done. For business-critical automations we'll agree response expectations as part of the arrangement.
Recurring services we operate on your behalf (such as hosting) are billed in advance.
Talk to us about the right level for your solution: [email protected].