Where to send it
Email [email protected] — it goes straight to the team, not a triage queue. For anything urgent on an active project or support plan, you'll also have the team's direct contact details.
What to include
The more of this you can give us, the faster the fix:
- What you expected to happen
- What actually happened — error messages, screenshots, or the record/document involved
- When it happened (so we can find it in the logs)
- How urgent it is for your operations
What happens next
We'll acknowledge the issue, tell you what we've found, and give you a realistic ETA. Warranty defects are prioritised; support-plan work is scheduled against your plan's arrangements. Audit trails and centralised logging on project infrastructure mean we can usually pinpoint issues quickly.