What technical data does Gleap capture automatically?

Gleap automatically captures browser and OS version, screen resolution, console logs, network requests, custom metadata, and session replay data. This gives developers the technical context to reproduce bugs without asking users for additional information.

Can Gleap integrate with project management tools?

Yes. Gleap integrates with Jira, Linear, Trello, Asana, GitHub Issues, and other project management platforms. New bug reports can automatically create tickets in your preferred tool with all the captured context attached.

Does Gleap support feature request tracking?

Yes. Gleap includes a feature request board where users can submit and upvote feature ideas. This helps product teams prioritise development based on actual user demand rather than guesswork.

Can I customise the Gleap feedback widget?

Yes. The feedback widget can be customised with your brand colours, logo, and custom fields. You can control which feedback types are available (bug reports, feature requests, general feedback) and configure the widget's position and trigger.

Does Gleap offer session replay?

Yes. Gleap can record user sessions so developers can watch exactly what happened leading up to a bug report. This is invaluable for reproducing issues that are difficult to describe in text alone.

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We can help you automate your business with Gleap and hundreds of other systems to improve efficiency and productivity.

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What you can automate with Gleap

Gleap is a customer feedback and bug reporting platform that lets users submit visual bug reports, feature requests, and feedback directly from within your application. When a user spots an issue, they can annotate a screenshot, describe the problem, and submit it — along with automatically captured technical metadata like browser version, screen size, console logs, and network requests. This gives development teams the context they need to reproduce and fix issues without back-and-forth emails. The gap Gleap fills is the one between what users report and what developers need to know. A typical bug report says “it’s broken” with no context. A Gleap report includes a visual annotation, device information, session replay, and console logs — everything a developer needs to diagnose the problem. For product teams, this means faster resolution times and fewer support tickets bouncing between departments. Osher Digital’s custom AI development services can help teams build triage workflows that automatically categorise and route incoming Gleap reports. Beyond bug reporting, Gleap supports feature request boards, satisfaction surveys (CSAT and NPS), and a knowledge base. This makes it a broader customer feedback hub rather than just a bug tracker. When integrated with your project management and communication tools, new reports can create tickets in Jira or Linear, send notifications to Slack, and update your product roadmap automatically. Osher Digital’s system integrations team connects Gleap to your existing development and support workflows. If your team is drowning in vague bug reports or struggling to collect structured user feedback, Gleap combined with business automation workflows turns user frustration into actionable development tasks without the manual overhead.

Gleap FAQs

Frequently Asked Questions

Common questions about how Gleap consultants can help with integration and implementation

Gleap provides SDKs for web applications (JavaScript), iOS (Swift), Android (Kotlin/Java), React Native, and Flutter. It can be integrated into most modern application platforms through these native SDKs.

How it works

We work hand-in-hand with you to implement Gleap

As Gleap consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Gleap with integrate and automate 800+ tools.

Step 1

Install the Gleap SDK

Add the Gleap SDK to your application — JavaScript for web apps, or the native SDK for iOS, Android, React Native, or Flutter. Follow the setup documentation to initialise the widget with your project key.

Step 2

Configure the Feedback Widget

Customise the widget's appearance, position, and available feedback types. Add custom data fields relevant to your application and configure which technical metadata to capture automatically.

Step 3

Connect to Your Project Management Tool

Integrate Gleap with Jira, Linear, GitHub Issues, or your preferred project management platform. Map Gleap fields to your ticket format so reports create properly structured development tasks.

Step 4

Set Up Notification Channels

Configure Slack, email, or webhook notifications for new reports. Set up routing rules so bug reports go to the development team, feature requests go to product management, and general feedback goes to customer support.

Step 5

Enable Session Replay and Analytics

Turn on session replay to capture user interactions leading up to feedback submissions. Enable analytics to track feedback volume, resolution times, and common issue patterns.

Step 6

Build Triage and Response Workflows

Create automated workflows that categorise incoming reports, assign priority levels based on impact, and route them to the appropriate team. Set up auto-responses to acknowledge submissions and keep users informed of progress.