We keep the commercial side as predictable as the delivery side.
Projects
Most projects are priced and invoiced against milestones defined in the proposal, so payments track delivered work. A deposit is required before a project commences — we don't start work on a handshake, which protects both sides.
Retainers
Retainer clients pay upfront for hours, which are then drawn down as work is delivered. This suits ongoing optimisation, support and continuous-improvement arrangements where a fixed scope doesn't fit.
Services
Recurring services such as hosting are billed in advance.
Payment terms
Invoices are payable within 7 days. All pricing is quoted in Australian dollars, and GST applies — Osher Digital (Unlimited 4 Pty Ltd) is GST-registered.
The exact milestone schedule, deposit amount and any service fees are set out in each proposal before you commit to anything.